Effective as of January 1, 2019
Teak is committed to transparent privacy practices. This “Privacy Policy” explains how Teak.io, Inc. (collectively “Teak” or “we” or “us”) collects, uses and shares your information in connection with your use of www.teak.io (the “Site”) and our products and services, and explains your choices for how we manage your personal information. For convenience, the Site and our products and services are collectively referred to as the “Service.” This Privacy Policy applies only to personal information of users of the Site or Service.
We understand that when you use our Service, you trust us with your information. We understand this is a big responsibility and we work hard to protect your information and put you in control. Our commitment to transparent privacy practices means that we want to do everything we can to help you understand in plain English how we are collecting and managing your personal information.
We’ve tried to make this easy, but we understand that there are many terms that may be unfamiliar. Please feel free to email us at team@teak.io for any questions or concerns. Your privacy and your ability to understand your rights and how we are collecting and managing your personal information are important to us.
Teak is a software company that provides analytics and marketing automation software to help customers of our Service (“Clients”) better understand their consumers and deliver relevant marketing communications and campaigns.
To do this, when people interact with our Client’s applications or campaigns (collectively “Client Services”) and related third-party applications (“Client User Data”), we may collect some or all of the data described in this Privacy Policy on behalf of Client. Our platform uses that data, as well as other data described below, to help Clients deliver marketing communications Client User Data may include information about the identity of Client Users (such as email-address, or locality), as well as information about the content that users interact with, including web pages they visit and features they use and the actions that they take while using the Client Services.
This Privacy Policy does not apply to Client User Data or to Client Services, and we are not responsible for our Clients’ handling of Client User Data. Our Clients have their own policies regarding the collection, use and disclosure of your personal information. To learn about how a particular Client handles your personal information, we encourage you to read Client’s privacy statement. Our use of Client User Data provided by our Clients in connection with our Services is subject to the written agreement between Teak and Client. This Privacy Policy also does not apply to websites; applications or services operated by other parties or that display or link to different privacy statements.
In the course of operating the Service and providing our services, we may collect the following types of information (collectively, the “Information”) about our customers.
Personal information our customers may provide through the Service or otherwise communicate with us:
Our servers may automatically record certain information about how you use our Site (we refer to this information as “Activity Data”), including both Clients and casual visitors.
Activity Data may include information such as a user’s Internet Protocol (IP) address, device and browser type, operating system, the pages or features of our Site to which a user browsed and the time spent on those pages or features, the frequency with which the Site is used by a user, search terms, the links on our Site that a user clicked on or used, and other statistics. We use this information to administer the Service and we analyze (and may engage third parties to analyze) this information to improve and enhance the Service by expanding its features and functionality and tailoring it to our users’ needs and preferences.
Teak and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.
Subject to the following paragraph, we ask that you not send or disclose to us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Service or otherwise.
If you send or disclose any sensitive personal information to us (such as when you submit user generated content to the Site), you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not provide it.
It is important that the personal information we hold about you is accurate and current. Please let us know if your personal information changes during your relationship with us by updating your registration profile or emailing us at team@teak.io.
If you have a Teak account, we use your personal information:
If you request information from us, register for the Service or participate in our surveys, promotions or events, we may send you Teak-related marketing communications if permitted by law, but will provide you with the ability to opt out.
We use your personal information, as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
We may use or share your personal information with your consent, such as when you consent to let us post your testimonials or endorsements on our Site, you instruct us to take a specific action with respect to your personal information or you opt into third party marketing communications.
We may create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by excluding information that makes the data personally identifiable to you, and use that anonymous data for our lawful business purposes.
We use your personal information as we believe necessary or appropriate to (a) enforce the terms and conditions that govern the Service; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
We do not share or sell the personal information that you provide us with other organizations without your express consent, except as described in this Privacy Policy. We disclose personal information to third parties under the following circumstances:
Access, Update, Correct or Delete Your Information All Teak account holders may review, update, correct or delete the personal information in their registration profile by logging into their account. Teak account holders may also contact us at team@teak.io to accomplish the foregoing or if you have additional requests or questions.
Teak has no direct relationship with the individuals whose personal information is contained within the Client User Data processed by our Service. An individual who seeks access, or who seeks to correct, amend, or delete personal information provided by our Clients should direct their request the Client. You may also contact us at team@teak.io if you have additional questions or concerns.
You may opt out of marketing-related emails by clicking on a link at the bottom of each such email. You may continue to receive Service-related and other non-marketing emails.
If you gave us consent to post a testimonial to our site, but wish to update or delete it, please contact us.
Where we need to collect your personal information by law, or to be able to provide the Service to you and you do not provide that information when requested (or you later ask to delete it), we may not be able to provide you with the Service and may need to close your account. We will tell you what information you must provide to receive the Service by designating it as required in the Service or through other appropriate means.
The security of your personal information important to us. We take a number of organizational, technical and physical measures designed to protect the personal information we collect, both during transmission and once we receive it. However, no security safeguards are 100% secure and we cannot guarantee the security of your information.
Teak is headquartered in the United States and has affiliates and service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, country or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction.
The Service may contain links to other websites and services. These links are not an endorsement, authorization or representation that we are affiliated with that third party. We do not exercise control over third party websites or services, and are not responsible for their actions. Other websites and services follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies of the other websites you visit and services you use.
We may make available on our Site, or link to, features that allow you to share information online (e.g., on message boards, in chat areas, in file uploads, through events, etc.). Please be aware that whenever you voluntarily disclose personal information online, that information becomes public and can be collected and used by others. We have no control over, and take no responsibility for, the use; storage or dissemination of such publicly disclosed personal information. By posting personal information online in public forums, you may receive unsolicited messages from other parties.
Teak does not knowingly acquire or receive personal information from children under 13. If we later learn that any user of our Service is under the age of 13, we will take appropriate steps to remove that user’s information from our account database and will restrict that individual from future access to the Service.
We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy you will be notified via e-mail (if you have an account where we have your contact information) or another manner through the Service that we believe reasonably likely to reach you (which may include posting a new privacy policy on our Site – or a specific announcement on this page or on our blog).
Any modifications to this Privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the new changes on the Service (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.
If you have any questions or concerns about our Privacy Policy, please feel free to email us at team@teak.io or mail us directly at: Teak.io, Inc. PO Box 4146 Portland, Oregon 97208, USA
For purposes of this Policy, the following definitions shall apply:
“Agent” means any third party that collects or uses personal information under the instructions of, and solely for, Teak or to which Teak discloses personal information for use on Teak’ behalf.
“Teak” means Teak.io, Inc. its predecessors, successors, subsidiaries, divisions and groups in the United States.
“Personal information” means any information or set of information that identifies or could be used by or on behalf of Teak to identify an individual. Personal information does not include information that is encoded or anonymized, or publicly available information that has not been combined with non-public personal information.
“Sensitive personal information” means personal information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, views or activities, that concerns health or sex life, information about social security benefits, or information on criminal or administrative proceedings and sanctions other than in the context of pending proceedings. In addition, Teak will treat as sensitive personal information any information received from a third party where that third party treats and identifies the information as sensitive.